Shipping policy

Many of our items are handmade or personalized and require up to three weeks of production time before shipping. Many orders ship sooner, depending on the item, order volume, and customization.

Processing time is the time needed to make and prepare your order. It does not include the carrier’s delivery time. If an order contains multiple items, the entire order may ship when all items are ready.

Available shipping methods, costs, and estimated delivery times are shown at checkout. Delivery estimates include production time and carrier transit time when displayed as an arrival date.

Delivery dates are estimates and are not guaranteed. Holidays, weather, high shipping volume, and carrier delays can affect delivery after an order leaves our hands.

Tracking is provided when it is included with the shipping method selected at checkout. Please allow time for the carrier to scan the package after you receive a shipping notification.

Custom Instax Mini orders of 1–10 prints include tracking and may be shipped in a letter-style envelope. No tracking upgrade is required. Orders of 11 or more prints include tracked package shipping.

Please check your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate address. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order enters production or receives a shipping label.

Once an order has shipped, we cannot redirect it to a different address. Additional postage may be required if an order is returned to us because the address provided was incomplete, incorrect, or undeliverable.

Once a package has been accepted by the carrier, its movement and delivery timing are outside our direct control. If a tracked order appears delayed, check the tracking information first and allow additional time for carrier updates. You may also contact the carrier using the tracking number.

If your order still has not arrived after the carrier’s expected delivery window, contact us with your order number, and we will help review the available tracking information.

If tracking shows that a package was delivered but you cannot find it, please check around the delivery location, ask household members or neighbors, and contact the carrier. Carrier delivery scans sometimes appear shortly before the package is physically delivered.

Please contact us within 14 days of delivery if your item arrives damaged, is incorrect, or has a significant defect. Include your order number and clear photos of the item and packaging so we can review the issue. Please contact us before sending anything back. The requested reporting timeframe does not limit applicable legal rights. See our Return & Refund Policy for full details.

Contact us as soon as possible to request a cancellation. Requests are not guaranteed, and shipped orders cannot be canceled. Please review our Return & Refund Policy for cancellation fees, exceptions, and refund details.

If you have a question about shipping or an order, please contact us through our Contact page and include your order number when available.