Frequently Asked Questions

Choose your options and complete the required personalization fields on the product page. Check names, initials, contact details, colors, and uploaded photos carefully before ordering.

Contact us as soon as possible. Changes may not be possible once production begins, so please review your details before checkout.

We cannot copy another creator’s design. Please choose from the customization options offered in our listings.

Available space depends on the tag’s size, shape, and lettering style. Follow any limits listed on the product page. Shorter names generally allow larger, clearer lettering.

Only certain tag options include contact information. Check the product description and select an option that offers these details. Complete the fields shown for your selection.

Charms are included only when the listing specifically says so. Separately listed charms must be added to your cart individually.

Choose a clear photo with the main subject near the center. For small photo keepsakes, no more than two people, pets, or main subjects usually gives the best result. Images may be cropped to fit the finished piece.

For double-sided products, upload a photo for each side. You can use the same photo on both sides.

Each piece is made individually. Minor differences in color, texture, size, and placement are natural. Resin pieces may contain small air bubbles or slight variations in decorative details.

If your item is damaged, significantly defective, or materially different from what you ordered, please contact us.

Avoid chewing, rough play, prolonged water exposure, excessive heat, and harsh chemicals. Check hardware regularly, as rings and clasps can loosen or wear over time. Stop using an item if it becomes damaged or unsafe.

Handmade and personalized orders currently require up to three weeks of processing before shipping. Many orders ship sooner, depending on the item, customization, and order volume.

Please check the current estimate when ordering. Processing time is separate from the carrier’s transit time.

Custom Instax Mini orders include tracking, including small orders shipped in a letter-style envelope. No tracking upgrade is required. For other items, please review the listing, checkout options, and Shipping Policy for tracking details.

Contact us as soon as possible. Cancellation requests are not guaranteed, and shipped orders cannot be canceled.

For approved customer-requested cancellations, a 5% fee is deducted before we send the production-start email, or 10% afterward, where permitted by law. These fees do not apply when we cancel because we cannot fulfill your order or when resolving our own error.

Preorders follow our separate Preorder Cancellation Policy.

Please see our Return and Refund Policy for full details.

We do not accept returns or exchanges for change of mind or offer refunds for customer-submitted personalization errors.

If your item arrives damaged, incorrect, or significantly defective, please contact us within 14 days of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund if confirmed.

Please contact us before returning anything. Our policy and requested reporting timeframe do not limit applicable legal rights. See our Return and Refund Policy for full details.

Check the tracking information provided with your shipping notification. If your order remains delayed or missing, contact us with your order number so we can help review the available information.

Use our Contact page and include your order number when available. We’re happy to help with questions about your order or a product.