Return & Refund Policy

We do not accept returns or exchanges for change of mind. Many of our products are handmade, personalized, or created specifically for each order.

Please review product descriptions, photos, options, and personalization details before purchasing. Cancellations and damaged or incorrect orders are handled as described below.

This policy does not limit any rights provided by applicable law.

Please confirm that all names, initials, phone numbers, addresses, photos, colors, sizes, and other selections are correct before placing your order.

Once production begins, changes may not be possible. We do not offer refunds or replacements for customer-submitted personalization errors unless required by applicable law.

If we make a personalization error, please contact us so we can resolve it.

Slight variations in color, texture, size, and placement can occur in handmade products. Resin pieces may have small air bubbles or slight differences in the placement of beads, flowers, foil, and other design elements.

Minor variations consistent with the listing are part of the handmade process. This does not exclude assistance for damage, significant defects, or items that differ materially from what you ordered.

Contact us as soon as possible to request a cancellation. Requests are not guaranteed, and shipped orders cannot be canceled.

For an approved cancellation:

• A 5% cancellation fee is deducted before we have sent the email confirming production has started.
• A 10% cancellation fee is deducted after we have sent the “We’ve started working on your order” email confirming that production has started.

These fees apply to customer-requested cancellations, where permitted by law. They do not apply when we cancel an order because we cannot fulfill it or when resolving our own error.

Preorders follow our separate Preorder Cancellation Policy.

Please contact us within 14 days of delivery if your item arrives damaged, is incorrect, or has a significant defect.

Include your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging while we review your request.

If we confirm damage, a significant defect, or an error on our part, we will arrange an appropriate replacement or refund. If a return is needed to resolve a confirmed issue, we will provide instructions and cover the necessary return postage.

Please contact us before sending anything back. The requested reporting timeframe does not limit applicable legal rights.

Approved refunds are issued to the original payment method. We will confirm the refund amount and any applicable cancellation fee by email.

We will also confirm when the refund has been submitted. Your bank or payment provider may require additional time to post it to your account.

Carrier delays do not automatically mean an order is lost. If your order is delayed or appears missing, contact us with your order number so we can help investigate and determine the appropriate next steps.

If tracking shows delivery but you cannot find the package, check the delivery area, ask household members or neighbors, and contact the carrier. Please also let us know if it remains missing.

Shipping charges are generally nonrefundable once an order has shipped, except where a refund is required by law or is part of resolving a confirmed problem with your order.

For cancellations, damaged or incorrect items, or other order concerns, please contact us and include your order number when available.